Customer service Tel: +45 31 20 78 74 | Order today – we send the goods tomorrow !

Customer service Tel: +45 31 20 78 74
Order today – we send the goods tomorrow !

Trade conditions

Selling physical goods online.

The purchase conditions apply to consumers’ purchases of goods at www.clickntile.com. The site is owned and operated by:
Click’n Tile ApS
CVR no. 38924508
Ryvangs Alle 83
2900 Hellerup
Tel. 25168225
lth@clickntile.com

Payment

Payment can be made using the following payment methods: VISA / Dankort, MasterCard, MobilPay, PayPal.
The amount is deducted when the item is shipped.
If several items have been ordered in an order and one or more of the items cannot be delivered immediately, we will only deduct payment for the item or items when the items are shipped.

Delivery

We offer to deliver goods to addresses in Denmark, Sweden, Norway, Germany, Austria, Switzerland, the Netherlands, France and Belgium.
The items are shipped 1 to 3 business days after your order.
For others, the goods will be delivered up to 14 days after ordering, depending on the geographical location of the delivery address.
We offer the following delivery methods: GLS parcel shop and PostNord.

Right of withdrawal

You can cancel your purchase without justification within 14 days. If you have bought several items in an order, you can choose to cancel the purchase of some or all items. See on reimbursement of delivery costs in the event of partial cancellation under the section “refund of the money in the event of cancellation”.
The withdrawal period expires 14 days after the day on which you or another person of your choice (except the carrier) receives the item in physical possession.
If you have ordered several items in an order and we cannot deliver the items at the same time, the cancellation period expires, you will receive the last item in physical possession.
If you have ordered several lots or parts, the withdrawal period runs from the time you get the last batch or the last part in physical possession.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.

Exceptions to the right of withdrawal

There is no right of withdrawal when buying items that are made to your specifications or that have a clear personal touch, such as tiles with print.

How to regret

You regret by giving us a clear message that you regret. You can, for example, send a letter or an e-mail stating that you regret it to Click’n Tile ApS, Ryvangs Alle 83, 2900 Hellerup, tel. 25168225, lth@clickntile.com.
You can not regret by refusing to receive the item or by failing to pick it up without at the same time giving notice that you regret.
You can use the law’s standard cancellation form, which is reproduced at the end of these terms of sale and delivery, but it is not mandatory.
The withdrawal period is met if you send your notification that you regret the purchase before the withdrawal period has expired.

Return of item and return cost

If you have regretted the purchase of an item, you must send or deliver the item to Click’n Tile, C / o Dansk E-Logistik, Heeringvej 25, 4690 Hasled without undue delay and no later than 14 days after you have notified us that you want to undo your purchase. The deadline is met if you return the goods before the end of the 14 days.
Items can not be sent by post. cash on delivery or without delivery.
You must pay for the return of the item yourself.

Refund of money upon cancellation

When you regret, we will refund payment for the goods received from you.
We will refund the amount without undue delay and in any case within 14 days from the date we received your notice of cancellation. However, we may withhold the amount until we have received the goods returned, or until you have submitted documentation that the goods have been returned.
We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Condition of item returned and packaging

You are only liable for a possible deterioration of the value of a good due to the handling of the good other than what is necessary to determine the nature of the goods, their properties and the way in which they function.
You must return the item in the original packaging. The packaging must be opened but not destroyed. If the packaging is missing or damaged, it may constitute an impairment for which you are liable.
You should also make sure that the item is securely wrapped when you return it. You bear the risk for the package / goods until we receive them. Therefore save the postal receipt and possibly track and trace number.

Complaint – if there is something wrong with the item

When purchasing goods, the rules of the Purchase Act apply. You have a 2-year right to make a complaint if the item has a defect. A defect is, for example, a manufacturing or material defect, or incorrect information about the item. On the other hand, ordinary wear and tear or damage you have inflicted on the item yourself is not a defect.
If the item has a defect and you complain in a timely manner, you have the right to have the item repaired or exchanged in the first instance. If it can not happen, or it does not happen within a reasonable time, you can, depending on the circumstances, get your money back or a reduction in the price.
If you discover a defect, you must complain to us within a reasonable time. We recommend that you complain as soon as possible, especially in the case of transport damage. If you complain within 2 months after the defect has been discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, save your receipt.
If you want to complain to us about a defect, we ask you to state in as much detail as possible what the problem is. It is not a requirement, but it makes it easier for us to find the error and it minimizes the processing time for the complaint.
Send the item securely packaged.

Complaints

If we can not agree on what you are entitled to, you have the following appeal options:

If we can not agree on what you are entitled to, you have the following appeal options:
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaints Portal for the Board of Directors https://kpo.naevneneshus.dk/Public/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

The European Commission’s online complaints portal can also be used to lodge a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – http://ec.europa.eu/odr. When submitting a complaint, please provide our email address: crm@clickntile.com.