Customer service+45 25 16 82 25 | Order today – ship tomorrow
Customer service+45 25 16 82 25
Order today – ship tomorrow

Trade conditions

Terms of trade – consumers

Sales of physical goods over the Internet.
The purchase conditions apply to consumers’ purchases of goods at www.clickntile.com. The site is owned and operated by:
Click’n Tile ApS
Reg. 38924508
Pork peat 68
1711 Copenhagen V
Tel. 25168225
lth@clickntile.com

Payment
Payment can be made using the following payment methods: VISA / Dankort, MasterCard.
The amount is deducted when the item is shipped.
If multiple goods have been ordered in one order and one or more of the goods cannot be delivered immediately, we will only deduct the payment for that item (s) when the goods are shipped.

Delivery
We offer to deliver goods to addresses in Denmark, Sweden, Norway and Iceland.
The items will be shipped 1 to 3 business days after your order.
For DK, the goods will be delivered within 4 days.
Otherwise, the goods will be delivered up to 14 days after ordering, depending on the geographical location of the delivery address.
We offer the following forms of delivery: GLS parcel shop and PostNord.

Cancellation
You can cancel your purchase without justification within 14 days. If you have purchased several items in one order, you may choose to cancel the purchase of some or all items. See the reimbursement of delivery costs for partial repayment under the section “Repayment of the money for repayment”.
The withdrawal period expires 14 days after the day on which you or another person of your choice (not including the carrier) receives the goods in physical possession.
If you have ordered several items in an order and we cannot deliver the goods at the same time, the withdrawal period runs out, you will receive the last item in physical possession.

If you have ordered several lots or parts, the withdrawal period runs out from you getting the last lot or the last part in physical possession.
If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
There is no right of withdrawal when purchasing products that are manufactured to your specifications or have a distinct personal touch, such as tiles with prints.

This is how you regret it
You regret by giving us clear message that you regret. For example, you can send a letter or e-mail informing you that you regret it to Click’n Tile ApS, Flæsketorvet 68, 1711 København V, tel. 25168225, lth@clickntile.com.
You cannot regret it by refusing to receive the item or failing to pick it up without notifying you at the same time.
You may use the statutory cancellation form, which is reproduced at the end of these terms of sale, but is not mandatory.

The cancellation deadline is met if you send your notice that you regret the purchase before the cancellation deadline has expired.

Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Click’n Tile, Co Ackro, Farverland 6, 2600 Glostrup without undue delay and no later than 14 days after you have notified us that you wish to cancel your order. purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Items cannot be shipped per. demand or without distribution.

You have to pay for the return of the item yourself, this amounts to a maximum of 350, – ..
Repayment of the money by withdrawal
When you cancel, we will refund all payments received from you, including any delivery costs. However, it does not apply extra costs when you have chosen a delivery method that is more expensive than the cheapest type of delivery we offer.
If you purchased multiple items in one order and only regrouped part of your purchase, we will not refund the shipping costs.
We will refund the amount without undue delay and in any case within 14 days of the date we received your cancellation notice. However, we may withhold the amount until we have received the goods, or until you have provided proof that the goods have been returned.
We will make such a refund with the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

The condition of the item on return and packaging
You are only liable for one. impairment of the value of an item due to handling of the item other than that necessary to determine the nature, characteristics and manner of operation of the goods.
You must return the item in the original packaging. The packaging must be opened but not destroyed. If the packaging is missing or damaged, it may constitute a loss of value for which you are liable.
You should also make sure that the item is properly wrapped when you return it. You yourself carry the risk of the package (s) until we receive them. Therefore, save mail receipt as well as any. track and trace number.

Complaint – if there is something wrong with the item
When purchasing goods, the rules of the Purchase Act apply. You have 2 years warranty if the item is defective. A defect is, for example, a manufacturing or material defect, or incorrect information about the product. On the other hand, ordinary wear and tear or damage to the product yourself is not a defect.
If the item is defective and you advertise in a timely manner, you have the right to have the item repaired or replaced initially. If it cannot be done or it does not happen within a reasonable time, you can get your money back or discount in the circumstances.
If you find a defect, you must advertise to us within a reasonable time. We recommend that you complain as soon as possible, especially in the case of transport damage. If you advertise within 2 months after the defect is discovered, however, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, save your receipt.
If you want to complain to us about a deficiency, please ask us as detailed as possible what the problem is. It is not a requirement, but it makes it easier for us to find the error and it minimizes the processing time for the complaint.
Send the item properly packaged.

Appeals
If we cannot agree on what you are entitled to, you have the following complaints:
A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg. You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons https://kpo.naevneneshus.dk/Public/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External

The European Commission’s online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Complaint is filed here – http://ec.europa.eu/odr. When filing a complaint, please provide our email address: crm@clickntile.com.